SHIPPING POLICY

Last updated: January 2026

SKALP LABS products are sold exclusively through authorized third party ecommerce platforms. We do not sell or ship products directly from this website.

Sales channels
All purchases of SKALP LABS products are fulfilled through platforms such as Amazon and other authorized ecommerce partners. Each platform manages its own ordering, shipping, delivery, and customer service processes.

Shipping and delivery
• Shipping timelines, costs, and delivery methods are determined by the ecommerce platform where you place your order
• Estimated delivery dates are shown at checkout on the respective platform
• Shipping fees, if any, are set by the platform and may vary by location

Order processing
Order processing, packing, and dispatch are handled entirely by the ecommerce platform or its fulfillment partners. SKALP LABS does not have control over fulfillment timelines once an order is placed on a third party site.

Tracking and updates

Tracking details and delivery updates are provided directly by the ecommerce platform through email, app notifications, or your order history on that platform.

Returns and refunds
Returns, exchanges, and refunds are governed by the return policy of the ecommerce platform where the purchase was made. Please refer to that platform’s return and refund policy for complete details.

Damaged or missing items
If your order arrives damaged or incomplete, please contact the customer support team of the ecommerce platform directly. They are best equipped to resolve fulfillment related issues.

Website disclaimer
This website is intended for brand information and product education only. It does not process orders, payments, shipping, or returns.

Contact
For general product questions or brand related inquiries, you may contact us at
Email: support at skalplabs@gmail.com
Business entity: Timis Life Sciences LLP